Our online counseling service: free of charge, data-protected and, if you wish, anonymous
Our online counseling is open to all students at the University of Koblenz or the Koblenz University of Applied Sciences (Hochschule Koblenz) and is free of charge. How much personal information you provide is up to you - anonymous advice is also possible. By using the web-based consulting software from the Bonn-based company AYGOnet, we can ensure that all content and information is encrypted and thus guarantee data protection in this particularly sensitive area.
How does online couseling work?
Our online counseling service is text-based - similar to a messenger. Our couselors answer all incoming messages personally. After registering or logging in, you have 24/7 access to our online counseling platform, so you can send your request exactly when you have time and are ready for it. If you wish, you can of course arrange a personal consultation or video consultation at any time afterwards.
How long do I have to wait for an answer?
+++ Due to staff shortages caused by illness, it may currently take a little longer than usual for you to receive a reply. If you have urgent concerns, you will find suitable contact points here . +++
You will usually receive feedback from our couselors within 4 working days. There may be deviations from this time frame during holiday periods. We work from Monday to Friday at the usual working hours. We are not a crisis service and do not work on Saturdays, Sundays or public holidays.
Who will advise me?
The counselors who answer your inquiries via the online couseling service are the same counselors you can contact for a personal consultation. If you want to address your request to a specific counselor, simply name him/her in the salutation of your message. So we know directly who should answer the message.
